What to Do If Your Vistara Flight Gets Cancelled?

In the past 48 hours, Vistara, a prominent Indian airline, has experienced significant disruptions in its flight schedule. The airline has attributed these disruptions to crew availability issues. To address the backlog of cancellations and delays, Vistara has announced plans to deploy larger aircrafts on certain routes.

While the airline works to normalize its operations, passengers with upcoming Vistara flights are understandably concerned. Here's a breakdown of what you should do if your Vistara flight is affected:

1. Check Your Flight Status

The first step is to verify the status of your Vistara flight. You can do this by visiting the Vistara website or mobile app, or by contacting the airline's customer service center. Vistara is obligated to keep passengers informed about flight disruptions, so you should receive updates directly from the airline as well.

2. Update Your Contact Information

Ensure that Vistara has your most up-to-date contact information, including your phone number and email address. This will allow the airline to reach you promptly with any updates or changes regarding your flight. You can update your contact details through the Vistara website, mobile app, or by calling customer service.

3. Explore Rebooking Options

If your flight has been cancelled, Vistara is required to rebook you on the next available flight to your destination at no additional cost. You can also opt to be rebooked on a later date or on a different route, subject to seat availability.

4. Know Your Compensation Rights

In the case of a cancellation, you are entitled to a full refund of your ticket price if you choose not to rebook. Additionally, if the cancellation occurs within 24 hours of your scheduled departure time, you are entitled to meal vouchers and hotel accommodation, if required, while you await rebooking.

For flight delays, the compensation amount varies depending on the duration of the delay. If your domestic flight is delayed by more than two hours but less than four hours, you are entitled to a compensation of 25% of the fare for the delayed journey sector. The compensation amount increases for longer delays, reaching up to 100% for delays exceeding six hours.

5. Document Everything

It's crucial to document any communication you have with Vistara regarding your flight disruption. Keep copies of emails, phone records, and any other relevant documentation. This will be helpful if you need to file a complaint or claim compensation.

6. Stay Calm and Be Patient

Flight disruptions can be frustrating, but it's important to remain calm and patient while dealing with the airline. Airline staff are likely to be overwhelmed during such situations. Be polite and assertive when communicating your concerns and requesting rebooking options.

7. File a Complaint with the Ministry of Civil Aviation

If you feel that Vistara has not adequately addressed your concerns or has not fulfilled its obligations as per laid out regulations by the Ministry of Civil Aviation, you have the right to file a complaint with the Ministry. You can do this by visiting the Ministry's website or by calling their helpline.

By following these steps, you can ensure a smoother experience in case your Vistara flight is disrupted. Remember, you have rights as a passenger, and airlines are obligated to uphold those rights.