IRCTC: Now dial 139 to book porters, taxies at railway stations

New Delhi: The railway travellers would now be able to access the concierge services of the Indian Railway Catering and Tourism Corporation (IRCTC) 24 hours a day by just giving a call on 139 Interactive voice response (IVR).

These services include facilities like porter, wheelchair and pick and drop services at big railway stations.

"In a bid to increase the range of passenger facilities on the very popular 139 IVR, which is mostly used for PNR, seat and fare inquiries, and booking meals. The 'Rail Sampark' service has been a huge success which has transformed the customer interface with the Railways in a good way," said IRCTC chairman and managing director A. K. Manocha.

"Recently, we introduced services allowing passengers to cancel reservations and claim refunds on the 139 IVR. Now, travellers are only required to dial 139 and access the concierge facilities for a better, safe, and convenient travel experience," he said.

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Manocha informed that the 'pick and drop' facility would help passengers at big railway stations in booking cabs in small and medium segments.

"Any verified train passenger having confirmed ticket in select trains would be able to select the service on a chargeable basis. They would be provided the list of such trains at the time of booking tickets. All Visa, Master, debit and credit cards can be used for accessing such a service," he said.

The concierge service will also felicitate the old, ailing, differently-abled or needy passengers on railway platforms with the wheelchairs. These facilities can be booked on IRCTC portal.

E-wheel chair will be provided on the platform in case of advance booking, depending on the availability. Introduced back in 2007, the Railway Inquiry Service 139 provides a string of facilities to the travellers in English, Hindi and few other Indian languages.