Psychological Support for 112 Personnel to Ease Up Stress
With the COVID-19 challenge, 112 personnel are overstretched with longer work hours, personal risk and, emotional trauma of dealing with the human tragedy from very close quarters.
Basic Guidance: Our staff will have access to small video capsules (less than 3 minutes) introducing them to basic ways of dealing with the situation. Each video will end with an announcement that they can call for expert counselling.
Expert Counselling: A pool of volunteers will be gathered and trained by experts in the
context, departmental policies and, suggested responses. These volunteers will be assigned
to each person who requests for personal counselling which will be done over phone or video
call. Highest norms of professional counselling will be maintained.
Types of Personnel: 112 includes about 1100 personnel answering calls, dispatching vehicles & supervising and about 35,000 personnel working on Police Response Vehicles. To begin
with, we can expect 1% to ask for expert counselling.
Data Collection: At the end of the counselling session an information sheet will be filled online. This data shall be analysed to identify problems and suggest solutions. Individuals in need of special support shall be promptly reported to the department. Candidates suitable for peer counselling shall also be identified.
Candidate Feedback: After the counselling session, the candidate will fill an online form giving
feedback about the counsellor. This will be a purely voluntary pro-bono work in which
psychological assistance will be given to the 112 personnel.
Department is hopeful that this exercise will strengthen the war against COVID-19 and provide great documentation and learning opportunity for all those involved.
112 will now be providing its staff with the counselling sessions with the help of the Department of Psychology, Lucknow University.
This initiative will have a positive impact on the working staff of 112 and will help them chalk out the negative thoughts, mental stress and will enable them to get new ways to tackle stress and maintain positivity in their approach and behaviour during these tough times of fight against COVID-19.